Terms of Service
Effective date: 24 August 2026 Last updated: 25 August 2026
These Terms of Service (“Terms”) are an agreement between dropie s. r. o., trading as VaultGuard (“VaultGuard”, “we”, “us”), and the person or organisation accepting them (“Customer”, “you”). They govern VaultGuard Sync (Cloud), the hosted administration service, and related managed support (the “Service”).
By creating an organisation, accepting an order, or using the Service, you agree to these Terms. If you act for an organisation, you confirm that you have authority to bind it. The Legal Notice identifies the provider.
The Self-Hosted Community Edition is separate source-available software. These Terms do not govern a customer-operated deployment; the repository licence applies to that software.
1. Eligibility and accounts
You must be at least 16 and legally able to enter a contract. Consumer users must also meet the age of digital consent and contract rules that apply where they live.
Provide accurate signup and billing information, protect account credentials and recovery material, use MFA when your risk requires it, and promptly report suspected compromise. You are responsible for users you invite and for activity under your organisation, except to the extent caused by VaultGuard’s breach of these Terms.
2. The Service
VaultGuard provides encrypted file-body storage and sync for supported Obsidian vault content, organisation and vault administration, permissions, authenticated sharing, recovery features, audit records, and optional integrations described in current product documentation.
Features can depend on plan, configuration, device, file type, and technical limits. Sync checks run on a configurable interval while Obsidian is active; the Service is not live collaborative editing. File size and storage are subject to the limits shown for the plan or deployment.
We may improve or change the Service. We will not materially reduce the core paid functionality during a current subscription term without reasonable notice, except where a change is needed for security, law, a third-party dependency, or prevention of material harm.
3. Customer data and privacy
“Customer Data” means content and information submitted to the Service by or for Customer. As between the parties, Customer retains its rights in Customer Data.
Customer grants VaultGuard and its subprocessors a limited, non-exclusive right to host, copy, transmit, decrypt transiently where an authorised service operation requires it, back up, and otherwise process Customer Data only to provide, secure, support, and comply with law in relation to the Service.
Customer decides what it uploads and must have the rights and lawful basis needed to process Customer Data. Customer must provide appropriate notices to its users and configure roles, permissions, shares, retention, devices, and optional AI providers responsibly.
The Privacy Policy explains VaultGuard’s controller processing. The Data Processing Addendum applies when VaultGuard processes personal data for a business customer.
4. Security and the trust boundary
Supported file bodies are encrypted on the device before upload and stored as ciphertext. VaultGuard Sync (Cloud) uses KMS-backed server-managed keys. Authorised service paths can unwrap keys and process content transiently for features such as key leases, permitted limited-access reads, recovery, and re-encryption. The Service is not a zero-knowledge system.
Filenames, paths, sizes, versions, memberships, permissions, key references, audit events, and operational metadata are visible to the Service. Local exclusions, caches, Local Project Memory Mode content, and safely pending large files can remain plaintext on a device. The Cloud security guide explains these boundaries.
VaultGuard maintains technical and organisational measures designed for the Service. Customer remains responsible for endpoint security, device access, local backups where needed, user administration, lawful content, and exported copies.
5. Acceptable use
The Acceptable Use Policy forms part of these Terms. You may not use the Service illegally, infringe rights, interfere with security or availability, access another tenant, distribute malware, or use the Service to facilitate serious harm.
We may investigate suspected abuse and limit or suspend affected access when reasonably necessary to protect users, third parties, or the Service. Where practical and lawful, we will give notice and an opportunity to cure.
6. Optional AI and third-party services
When a user configures an AI provider or desktop agent, content can be sent directly from the user’s device to that provider. Customer chooses the provider, controls credentials, approves access, and is responsible for the provider’s terms and outputs. VaultGuard does not guarantee third-party services and is not responsible for changes or failures outside its control.
Links, Obsidian, AWS services in a self-hosted deployment, and other third-party products are governed by their own terms. Obsidian is a trademark of its owners and is not operated by VaultGuard.
7. Plans, trial, fees, and taxes
Current prices, billing interval, included limits, and any order-specific terms are shown at checkout or in an order form. Unless the order says otherwise:
- the Pro trial lasts 14 days and begins after payment-method setup through Stripe;
- the subscription automatically starts or renews at the end of the applicable trial or billing period unless cancelled before renewal;
- monthly plans are billed monthly and annual plans are billed once per year;
- fees are charged in advance and exclude taxes unless checkout says they are included;
- Customer authorises VaultGuard and Stripe to charge the selected payment method for due amounts.
If payment fails, we may retry the charge, request updated payment information, limit access, or suspend the subscription after reasonable notice. We may change prices for a future renewal period with advance notice required by law.
The Cancellation and Refund Policy explains cancellation, statutory withdrawal, and refunds. Mandatory consumer rights always apply.
8. Subscription term, cancellation, and termination
The agreement begins when these Terms are accepted and continues until all subscriptions end.
Customer can cancel through the Billing area or by contacting support. Cancellation normally takes effect at the end of the paid billing period; access continues until then unless law, a refund, or a security reason requires otherwise.
Either party may terminate for a material breach that is not cured within 30 days after written notice. We may suspend or terminate sooner for unlawful activity, serious security risk, fraud, non-payment, sanctions restrictions, or a legal requirement. We will use proportionate measures where feasible.
After termination, ordinary access ends. Customer should export needed data before the subscription ends. VaultGuard deletes or de-identifies Customer Data through its standard lifecycle, subject to protected noncurrent copies, legal retention, dispute, fraud, and security needs described in the Privacy Policy and DPA.
9. Intellectual property and feedback
VaultGuard and its licensors retain all rights in the Service, documentation, brands, and managed-service software. During the subscription, VaultGuard grants Customer a limited, non-exclusive, non-transferable right for its authorised users to access and use the Service under these Terms.
If Customer provides feedback, VaultGuard may use it without restriction or obligation, but will not identify Customer publicly without permission.
10. Confidentiality
Each party will protect non-public information disclosed by the other that a reasonable person would understand to be confidential, use it only for this agreement, and disclose it only to people who need it and are bound to protect it. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source.
A party compelled to disclose confidential information will, where lawful, give advance notice and reasonable assistance. Customer Data is Customer’s confidential information.
11. Service levels and support
Published uptime and support response figures are operational targets, not warranties or service credits, unless an order form or service-level addendum expressly says otherwise. Planned maintenance, force majeure, customer systems, third-party services, and suspension permitted by these Terms can be excluded from any agreed calculation.
12. Warranties and disclaimers
Each party warrants that it has authority to enter these Terms. VaultGuard warrants that it will provide the paid Service with reasonable skill and care and materially in accordance with current documentation.
Except for express promises and rights that law does not allow us to exclude, the Service is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation, preservation beyond configured retention and recovery limits, fitness for a particular legal regime, or the accuracy of AI or third-party outputs.
Nothing in these Terms limits statutory guarantees or remedies that apply to a consumer.
13. Liability
Nothing excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable.
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or anticipated savings. For business customers, each party’s aggregate liability arising from the Service is limited to fees paid or payable for the Service during the 12 months before the event giving rise to the claim.
The exclusions and cap do not limit Customer’s payment obligations, misuse of the other party’s intellectual property, or breach of confidentiality or data-protection obligations to the extent such a limitation is prohibited or made inapplicable by an order form. Consumer liability is governed by mandatory law.
14. Changes
We can update these Terms for legal, security, operational, or product reasons. We will give reasonable advance notice of a material change, normally at least 30 days, unless an urgent legal or security change requires less. If a material change substantially disadvantages a paid Customer, it may cancel before the change takes effect and request any refund required by law.
15. Governing law and disputes
These Terms are governed by the laws of the Slovak Republic, without regard to conflict-of-law rules. The courts of the Slovak Republic have jurisdiction, except that a consumer may rely on mandatory law and bring a claim in any court available under that law.
Before filing a claim, the parties will try in good faith for 30 days to resolve it through support@vaultguard.cloud. Either party may seek urgent protective relief where permitted.
16. General
These Terms, the Acceptable Use Policy, Privacy Policy, DPA where applicable, Cancellation and Refund Policy, and any order form are the agreement for the Service. An order form controls over these Terms for its specific subject; the DPA controls for processing Customer Personal Data.
Neither party is liable for delay caused by events beyond reasonable control. Customer may not assign this agreement without consent, except in a reorganisation or sale of substantially all relevant assets; VaultGuard may assign it on the same basis or to an affiliate. If a provision is unenforceable, the remainder continues. A delay in enforcement is not a waiver. The parties are independent contractors.
17. Contact
Legal notices must be sent to support@vaultguard.cloud and to the registered address in the Legal Notice. We can send notices to the email associated with Customer’s account.